Senior Consultant

Francis “Kiko” Flores

Black Belt · Industrial Engineer

Kiko Flores has extensive experience in quality management and project management. He has established quality management systems for various companies as a consultant and previously served as Manager for Quality at IBM Business Services, Inc., where he managed quality-related projects to enhance organizational systems. His multi-sector consulting background includes substantial work supporting service-oriented teams across HR, Finance, Accounting, Supply Chain, IT, and Contact Center. He has designed and implemented quality-related system tools and automations for document management, root cause analysis, and quality audit management, and has facilitated training programs in quality, productivity, Design Thinking, leadership, and project management.