People who understandoperations.Partners in making them better.

Our consulting team

Relevant expertise, directly involved.

• 

  Charlie Marquez

  MSIE · PIE

  Prof. Charlie A. Marquez, MSIE, PIE is an Industrial Engineer, management consultant, and educator with extensive experience in quality management, strategic planning, process improvement, and operational excellence. He has served as a consultant and resource speaker for various government agencies, local government units, academic institutions, and private organizations, specializing in Quality Management Systems (ISO), Lean Six Sigma, process streamlining, risk management, business continuity management, and project management. He previously served as Director for Planning and Development at the University of Santo Tomas and Factory/Production Manager of a high fashion industry with offices in New York and Italy. He holds a Master of Science in Industrial Engineering from the University of the Philippines Diliman and Certificate in Technopreneurship from the University of Berkely, USA. He is a trained Lean Six Sigma Master Black Belt and a QMS/EOMS Lead Auditor. He is committed to helping organizations improve processes, optimize resources, and achieve measurable performance results.

  • Lean
  • Lean Six Sigma
  • Industrial Engineering
  • Quality Management System
  • +1 more

  View profile →: Charlie Marquez
• 

  Delfin Jacob

  MSIE · PIE · Certified Management Consultant

  Engr. Delfin R. Jacob is a Professional Industrial Engineer and Certified Management Consultant with extensive experience in industrial engineering, business excellence, quality management systems, strategic planning, human resource management, organizational development, and higher education administration. He has served as a consultant, trainer, assessor, academic administrator, and organizational development practitioner, helping government agencies, educational institutions, healthcare organizations, and private corporations improve performance, efficiency, and service quality. His career includes long-standing work in industrial engineering and management, substantial teaching experience, and academic leadership roles as Dean, Director, and Planning Executive. He has facilitated numerous public seminars and professional development programs, served as a Philippine Quality Award Assessor and Performance Excellence Consultant, led strategic planning initiatives for universities, government institutions, and non-profit organizations, and provided consultancy and training services to many government agencies and private-sector organizations.

  • ISO 9001:2026 Quality Management Systems
  • ISO 21001:2025 Educational Organization Management Systems
  • Lean Six Sigma
  • Process Excellence
  • +3 more

  View profile →: Delfin Jacob
• 

  Dr. Eric Maass

  MBA, PMP Author, Consultant, Adjunct Professor

  Eric Maass, PhD, is an author, consultant, adjunct professor, and retired Senior Director of Design, Reliability, and Manufacturing at Medtronic’s Restorative Therapy Group. He served as Senior Director for Design for Six Sigma (DFSS), where he developed and led the DFSS strategic plan for most of the company and served as chief architect of Medtronic’s DFSS Green Belt, Black Belt, and Master Black Belt programs. He was recognized with Medtronic’s individual Star of Excellence award and as a Medtronic Technical Fellow. Prior to joining Medtronic, he spent many years at Motorola in roles spanning research and development, manufacturing, operations, and design and systems engineering, and was a co-founder of the Six Sigma methods there as well as Lead Master Black Belt for DFSS. He is the author of Applying DFSS to Software and Hardware Systems. He holds a Bachelor’s degree in Biological Sciences from the University of Maryland Baltimore County, a Master’s degree in Biomedical and Chemical Engineering, and a PhD in Industrial and Systems Engineering, both from Arizona State University, where he also serves as an Adjunct Professor and as chairman of the Industrial Advisory Board for the NSF-sponsored B.R.A.I.N Institute/University collaborative research consortium.

  • Design for Six Sigma
  • Reliability and Manufacturing Engineering
  • Lean
  • Industrial Engineering

  View profile →: Dr. Eric Maass
• 

  Bernie Redona

  Black Belt · ECE · PhD

  Bernie Redona is a Certified Six Sigma Black Belt with extensive experience in the semiconductor industry, specializing in process engineering, product qualification, statistical process control implementation, quality, and reliability. He previously worked with STMicroelectronics, Fairchild Semiconductor, Amkor Anam, and NXP Semiconductor. He holds a doctoral degree in Management majoring in Human Resource Management from the University of San Jose Recoletos–Cebu, a Master of Engineering, and a Bachelor’s degree in Electronics and Communication Engineering from Mapua Institute of Technology.

  • Lean Six Sigma
  • Lean
  • ISO 9001
  • QMS
  • +1 more

  View profile →: Bernie Redona
• 

  Arnold Cesar Abaya

  Master Black Belt · Mechanical Engineer

  Arnold has over two decades of experience across manufacturing operations, and has worked extensively in new product launch, information technology, process and equipment engineering, automation design, TPM, and Lean Six Sigma. He has been recognized with TPM awards for excellence from JIPM in Kyoto, Japan, and has led productivity improvement initiatives at companies including Toshiba Philippines and Fujitsu Philippines. He has also conducted in-depth equipment efficiency studies for Pilipinas Shell Petroleum Corporation and served as a key facilitator in establishing Lean Six Sigma and Lean programs at PAL Express and SKYGO Motorcycle Manufacturing.

  • Lean Six Sigma
  • Lean
  • TPM
  • Data Analytics
  • +1 more

  View profile →: Arnold Cesar Abaya
• 

  Francis “Kiko” Flores

  Black Belt · Industrial Engineer

  Kiko Flores has extensive experience in quality management and project management. He has established quality management systems for various companies as a consultant and previously served as Manager for Quality at IBM Business Services, Inc., where he managed quality-related projects to enhance organizational systems. His multi-sector consulting background includes substantial work supporting service-oriented teams across HR, Finance, Accounting, Supply Chain, IT, and Contact Center. He has designed and implemented quality-related system tools and automations for document management, root cause analysis, and quality audit management, and has facilitated training programs in quality, productivity, Design Thinking, leadership, and project management.

  • Quality Management System
  • ISO 9001
  • Lean
  • Lean Six Sigma
  • +1 more

  View profile →: Francis “Kiko” Flores

×

Charlie Marquez

MSIE · PIE

LinkedIn

Prof. Charlie A. Marquez, MSIE, PIE is an Industrial Engineer, management consultant, and educator with extensive experience in quality management, strategic planning, process improvement, and operational excellence. He has served as a consultant and resource speaker for various government agencies, local government units, academic institutions, and private organizations, specializing in Quality Management Systems (ISO), Lean Six Sigma, process streamlining, risk management, business continuity management, and project management. He previously served as Director for Planning and Development at the University of Santo Tomas and Factory/Production Manager of a high fashion industry with offices in New York and Italy. He holds a Master of Science in Industrial Engineering from the University of the Philippines Diliman and Certificate in Technopreneurship from the University of Berkely, USA. He is a trained Lean Six Sigma Master Black Belt and a QMS/EOMS Lead Auditor. He is committed to helping organizations improve processes, optimize resources, and achieve measurable performance results.

Consulting focus

• Lean
• Lean Six Sigma
• Industrial Engineering
• Quality Management System
• ISO 9001

×

Delfin Jacob

MSIE · PIE · Certified Management Consultant

LinkedIn

Engr. Delfin R. Jacob is a Professional Industrial Engineer and Certified Management Consultant with extensive experience in industrial engineering, business excellence, quality management systems, strategic planning, human resource management, organizational development, and higher education administration. He has served as a consultant, trainer, assessor, academic administrator, and organizational development practitioner, helping government agencies, educational institutions, healthcare organizations, and private corporations improve performance, efficiency, and service quality. His career includes long-standing work in industrial engineering and management, substantial teaching experience, and academic leadership roles as Dean, Director, and Planning Executive. He has facilitated numerous public seminars and professional development programs, served as a Philippine Quality Award Assessor and Performance Excellence Consultant, led strategic planning initiatives for universities, government institutions, and non-profit organizations, and provided consultancy and training services to many government agencies and private-sector organizations.

Consulting focus

• ISO 9001:2026 Quality Management Systems
• ISO 21001:2025 Educational Organization Management Systems
• Lean Six Sigma
• Process Excellence
• Strategic Planning
• ISO 19011:2026 Internal Quality Auditing
• Philippine Quality Award

×

Dr. Eric Maass

MBA, PMP Author, Consultant, Adjunct Professor

LinkedIn

Eric Maass, PhD, is an author, consultant, adjunct professor, and retired Senior Director of Design, Reliability, and Manufacturing at Medtronic’s Restorative Therapy Group. He served as Senior Director for Design for Six Sigma (DFSS), where he developed and led the DFSS strategic plan for most of the company and served as chief architect of Medtronic’s DFSS Green Belt, Black Belt, and Master Black Belt programs. He was recognized with Medtronic’s individual Star of Excellence award and as a Medtronic Technical Fellow. Prior to joining Medtronic, he spent many years at Motorola in roles spanning research and development, manufacturing, operations, and design and systems engineering, and was a co-founder of the Six Sigma methods there as well as Lead Master Black Belt for DFSS. He is the author of Applying DFSS to Software and Hardware Systems. He holds a Bachelor’s degree in Biological Sciences from the University of Maryland Baltimore County, a Master’s degree in Biomedical and Chemical Engineering, and a PhD in Industrial and Systems Engineering, both from Arizona State University, where he also serves as an Adjunct Professor and as chairman of the Industrial Advisory Board for the NSF-sponsored B.R.A.I.N Institute/University collaborative research consortium.

Consulting focus

• Design for Six Sigma
• Reliability and Manufacturing Engineering
• Lean
• Industrial Engineering

×

Bernie Redona

Black Belt · ECE · PhD

Bernie Redona is a Certified Six Sigma Black Belt with extensive experience in the semiconductor industry, specializing in process engineering, product qualification, statistical process control implementation, quality, and reliability. He previously worked with STMicroelectronics, Fairchild Semiconductor, Amkor Anam, and NXP Semiconductor. He holds a doctoral degree in Management majoring in Human Resource Management from the University of San Jose Recoletos–Cebu, a Master of Engineering, and a Bachelor’s degree in Electronics and Communication Engineering from Mapua Institute of Technology.

Consulting focus

• Lean Six Sigma
• Lean
• ISO 9001
• QMS
• Quality Improvement

×

Arnold Cesar Abaya

Master Black Belt · Mechanical Engineer

LinkedIn

Arnold has over two decades of experience across manufacturing operations, and has worked extensively in new product launch, information technology, process and equipment engineering, automation design, TPM, and Lean Six Sigma. He has been recognized with TPM awards for excellence from JIPM in Kyoto, Japan, and has led productivity improvement initiatives at companies including Toshiba Philippines and Fujitsu Philippines. He has also conducted in-depth equipment efficiency studies for Pilipinas Shell Petroleum Corporation and served as a key facilitator in establishing Lean Six Sigma and Lean programs at PAL Express and SKYGO Motorcycle Manufacturing.

Consulting focus

• Lean Six Sigma
• Lean
• TPM
• Data Analytics
• Business Intelligence

×

Francis “Kiko” Flores

Black Belt · Industrial Engineer

LinkedIn

Kiko Flores has extensive experience in quality management and project management. He has established quality management systems for various companies as a consultant and previously served as Manager for Quality at IBM Business Services, Inc., where he managed quality-related projects to enhance organizational systems. His multi-sector consulting background includes substantial work supporting service-oriented teams across HR, Finance, Accounting, Supply Chain, IT, and Contact Center. He has designed and implemented quality-related system tools and automations for document management, root cause analysis, and quality audit management, and has facilitated training programs in quality, productivity, Design Thinking, leadership, and project management.

Consulting focus

• Quality Management System
• ISO 9001
• Lean
• Lean Six Sigma
• Quality Improvement