Build capability.Demonstrate competence.Apply it at work.

Outline

• Lean Six Sigma strategy and value
• Champion roles and governance
• Project selection and prioritization
• Benefits tracking and review cadence
• Change leadership and sustainment

Who it’s for

Executives, business-unit heads, functional leaders, sponsors, and process owners responsible for setting priorities and enabling improvement projects.

Outline

• Advanced DMAIC and Lean
• advanced MSA and capability
• inferential statistics and regression
• DOE and optimization
• design thinking and innovation
• financial benefits
• change management
• coaching project teams
• sustainment

Who it’s for

Experienced Green Belts, senior process engineers, quality and transformation leaders, consultants, project managers, and candidates for continuous-improvement leadership roles.

Outline

• DMAIC project execution
• VOC, CTQ and project charter
• process and value-stream mapping
• MSA and capability
• root-cause analysis
• hypothesis testing, regression and DOE
• Lean solution design
• control plans and SPC

Who it’s for

Supervisors, team leaders, managers, process engineers, quality professionals, analysts, project managers, and operational-excellence practitioners leading improvement projects.

Outline

• Lean Six Sigma fundamentals
• DMAIC overview
• Voice of Customer and CTQ
• Process mapping and waste identification
• Basic data collection
• 5 Whys, fishbone, FMEA, 5S and control basics

Who it’s for

Frontline employees, analysts, specialists, supervisors, team members, and support staff who participate in improvement work. No prior Lean Six Sigma experience required.

Outline

• Advanced statistics and experimentation
• program and portfolio leadership
• business and financial analysis
• DFSS and innovation
• Bayesian thinking and decision making
• Advanced Probabilistic Theories
• Montecarlo simulation
• Theory of constraints
• coaching and mentoring
• enterprise deployment design
• change leadership
• advanced problem solving

Who it’s for

Experienced Lean Six Sigma Black Belts, operational-excellence leaders, transformation heads, senior consultants, and executives responsible for enterprise improvement capability.

Outline

• Variation and process behavior
• rational subgrouping
• control-chart selection
• variable and attribute charts
• chart interpretation
• reaction plans
• capability linkages
• practical SPC implementation

Who it’s for

Quality engineers; process owners

Outline

• Measurement-system concepts
• accuracy, precision, bias, linearity and stability
• variable and attribute Gage R&R
• study planning
• interpreting results
• improvement actions and controls

Who it’s for

Quality; laboratory; metrology teams

Outline

• DOE principles
• factors, responses and interactions
• randomization, replication and blocking
• single-factor and factorial designs
• ANOVA and model interpretation
• confirmation runs
• implementation planning

Who it’s for

Process engineers; R&D teams

Outline

• Check sheets
• Pareto charts
• cause-and-effect diagrams
• histograms
• scatter diagrams
• control charts
• flowcharts and stratification
• practical problem-solving exercise

Who it’s for

Frontline teams, supervisors, team leaders, quality inspectors, analysts, and new improvement-team members.

Outline

• Voice of Customer
• customer-requirement analysis
• Critical-to-Quality translation
• House of Quality
• benchmarking
• prioritization
• deployment to design and process requirements

Who it’s for

Product and service designers, marketing, customer-experience teams, engineers, process owners, quality professionals, and cross-functional innovation teams.

Outline

• Robust-design principles
• control and noise factors
• orthogonal arrays
• signal-to-noise ratios
• experiment planning
• analysis and confirmation
• practical Taguchi applications

Who it’s for

Engineers, quality specialists, product and process designers, R&D teams, and experienced Green Belts or Black Belts.

Outline

• Problem definition and data
• service-process mapping
• Pareto analysis
• 5 Whys and fishbone
• FMEA
• solution prioritization
• action plans
• validation and control
• knowledge capture

Who it’s for

Service-delivery leaders, supervisors, analysts, customer-experience teams, shared-services staff, support functions, and process owners.

Outline

• QMS principles and context
• leadership and planning
• process approach and risk-based thinking
• documented information
• operational control
• performance evaluation
• corrective action and continual improvement

Who it’s for

Process owners, quality managers, department heads, document-control teams, compliance staff, and personnel involved in ISO 9001 implementation or maintenance.

Outline

• Audit principles and ISO 19011 approach
• audit planning
• checklists and evidence
• interviewing
• documenting findings
• nonconformity classification
• audit reporting
• corrective-action follow-up

Who it’s for

Internal auditors, quality and compliance professionals, process owners, managers, and employees designated to participate in ISO 9001 internal audits.

Outline

• TPM foundations
• autonomous maintenance
• planned maintenance
• quality maintenance
• OEE
• loss analysis
• focused improvement
• TPM roles and implementation roadmap

Who it’s for

Production, maintenance, engineering, reliability, quality, and operational-excellence personnel in equipment-intensive operations.

Outline

• VSM concepts and symbols
• customer demand and takt
• current-state mapping
• process data and lead-time analysis
• waste identification
• future-state design
• prioritization and implementation roadmap

Who it’s for

Operations, supply chain, logistics, manufacturing, service-delivery, quality, engineering, continuous-improvement, and transformation teams.

Outline

• Lean principles for services
• customer value and demand
• service-process mapping
• eight wastes
• workload balancing
• visual management
• standard work
• pull and flow
• improvement action planning

Who it’s for

Service operations, shared services, BPO, finance, HR, customer support, healthcare, logistics, government, and administrative teams.

Outline

• Leader standard work
• visual performance management
• daily huddles and tiered reviews
• coaching for problem solving
• Gemba leadership
• recognition
• change and sustainment

Who it’s for

Managers, supervisors, team leads, process owners, operational-excellence leaders, and executives leading performance-improvement initiatives.

Outline

• Analytics lifecycle
• business questions and KPIs
• data types and quality
• descriptive analysis
• basic visualizations
• interpreting trends and variation
• data storytelling
• hands-on business case

Who it’s for

Managers, supervisors, analysts, process owners, project teams, and professionals who use data to improve performance or support decisions.

Outline

• Data cleaning and structuring
• formulas and functions
• lookups and logical analysis
• pivot tables
• charts and dashboards
• conditional formatting
• report design
• automation basics

Who it’s for

Analysts, supervisors, finance and operations staff, HR and commercial teams, and professionals who prepare recurring reports or manage operational data.

Outline

• Power BI environment
• data import and transformation
• data modeling
• DAX measures
• charts and interactive dashboards
• drill-down and filters
• publishing and refresh concepts
• dashboard design exercise

Who it’s for

Business analysts, reporting teams, finance, operations, HR, commercial teams, process owners, and managers responsible for performance dashboards.

Outline

• Descriptive statistics
• distributions and variation
• sampling and confidence intervals
• correlation and regression basics
• hypothesis testing
• chart selection
• visual integrity
• interpretation and presentation of findings

Who it’s for

Analysts, quality and process professionals, researchers, planners, finance teams, and Green Belt practitioners who work with business or operational data.

Outline

• Predictive-analytics use cases
• data preparation
• regression and classification concepts
• forecasting basics
• model accuracy and validation
• risk and bias considerations
• scenario analysis
• translating predictions into actions

Who it’s for

Business analysts, planners, operations and commercial leaders, risk teams, data professionals, and managers who need to use forecasts in decision-making.

Outline

• AI and analytics fundamentals
• automation opportunity assessment
• AI-assisted data preparation and reporting
• prompt design
• workflow integration
• validation and governance
• privacy and risk
• practical use cases

Who it’s for

Managers, analysts, process owners, transformation teams, shared-services staff, and professionals exploring responsible AI and automation opportunities.

Outline

• Leadership roles and mindset
• self-awareness
• communication
• goal setting and delegation
• accountability
• decision-making
• trust and engagement
• personal leadership action plan

Who it’s for

New managers, supervisors, team leaders, technical specialists moving into leadership roles, and high-potential employees.

Outline

• Team purpose and roles
• goal alignment
• psychological safety and trust
• team norms
• meeting and huddle routines
• conflict management
• feedback
• performance review and team action planning

Who it’s for

Supervisors, managers, team leaders, project leads, and leaders responsible for cross-functional or operational teams.

Outline

• Coaching mindset
• listening and questioning
• feedback conversations
• performance-gap diagnosis
• GROW and practical coaching models
• coaching problem solving
• difficult conversations
• practice simulations

Who it’s for

Managers, supervisors, team leads, project leaders, operational-excellence practitioners, and internal coaches.

Outline

• Case for change
• stakeholder mapping
• change-impact assessment
• communication planning
• resistance and engagement
• sponsor and leader roles
• adoption measures
• sustainment planning

Who it’s for

Executives, managers, transformation leaders, project sponsors, HR and communications teams, and leaders of change initiatives.

Outline

• Strategic thinking
• customer and market perspective
• priority setting
• trade-off decisions
• objectives and measures
• execution roadmaps
• performance cadence
• risk review and course correction

Who it’s for

Managers, department heads, business-unit leaders, transformation leaders, project sponsors, and high-potential leaders preparing for broader roles.

Outline

• Project leadership roles
• charter and outcomes
• stakeholder analysis
• governance and decision rights
• work planning
• risk and dependency management
• status communication
• benefits tracking
• closeout and lessons learned

Who it’s for

Project managers, team leads, process owners, transformation practitioners, functional managers, and professionals leading cross-functional initiatives.

Outline

• Audience analysis
• executive message structure
• concise writing
• data-backed recommendations
• presentation and facilitation skills
• influencing without authority
• handling questions and objections
• practice sessions

Who it’s for

Managers, senior specialists, project leaders, consultants, business partners, and high-potential professionals who present to senior stakeholders.